Director callcenter operations full#
Director callcenter operations portable#
Director callcenter operations professional#

Regular review of departmental processes in order to execute process improvement opportunities.

Develop staffing forecasts to appropriately manage call volume. Manager of Call Center Operations oversees Call Centers in their support of customers encountering technical or customer service problems in. This Director, Call Center Operations is responsible for providing leadership and day-to-day management of all areas of a fully remote call center including but not limited to customer satisfaction, enhancing the customer experience, leading the Centers service, workforce management, IT, human resources, facilities.

Develop and align workforce strategies to address key business plans and facilitate organizational change initiatives.

Set department goals and provide guidance to the managers, supervisors and staff to successfully achieve these and their goals.

Provide leadership for the Call Center team, coach and develop Manager and Supervisor level direct and indirect reports.

Collaborate with executive management to build a best in class Call Center experience.

Director callcenter operations full#

The Director of Call Center Operations will be employed directly by our operating partner, Transparent BPO, require relocation to Belize City in order to run the operations locally and full housing would be provided. Director Call Center Operations in Los Angeles, CA Turn on job alerts On Off Similar Searches Manager jobs 2,003,890 open jobs Service Manager jobs 380,044 open jobs. Competitive base salary plus performance bonus. The Director of Operations will be responsible for overall operational excellence including goals, service levels, forecasting, processes, and systems. This is a role for someone who thrives in a fast-paced environment and is flexible and adaptable. We are looking for an experienced director to manage all call center business objectives. Due to our growth in Belize and commitment to continuous performance improvement, we are now looking to fill a new position, Director of Call Center Operations.

The group who entered the region in 2009, spent the last several years assembling the finest management team, enhancing operational best practices and then constructing a new state-of-the-art Contact Center facility, all of which have set the standard in Belize. Golden Gate BPO’s expansion into Belize came via an operating partnership with Transparent BPO. The Belize City location was established to handle inbound customer service and sales support calls primarily in English that originate in the United States. Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a multi-channel contact center with a capacity of 550 workstations in Belize in January of 2014. To date, the company has completed more than 200,000 long-distance relocations, exceeded one million deliveries and has nearly 140,000 PODS containers in service.Director of Operations, Golden Gate BPO’s Belize Call Center Operation The company recently announced it plans to hire 255 customer and call center representatives at its corporate headquarters in Florida and in cities across the United States and Canada.įounded in 1998, PODS currently provides service to a population of more than 239 million consumers, and moving and storage services in 48 U.S.

In addition, PODS recently filled several positions in its central call center with the appointment of an additional manager and four supervisors to better align call center teams and improve coaching, training, call monitoring, work flow definition and scheduling. Most recently, Hwang served as vice president of operations at Scicom Inc., and has held leadership positions with Bank One, JP Morgan Chase & Co., and the Home Depot. The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and.

I hope to continue that excellence while implementing some additional best practices,” Hwang says. “PODS offers a unique service and the customer satisfaction scores have always been fantastic. Hwang will direct sales initiatives and develop new strategies for long-distance moving and local moving and storage sales, as well as customer service to ensure a competitive edge for the firm. In this role, the incumbent will have direct. The incumbent will also be responsible for executing said plan and managing the day to day operations of the Customer Service operations. New Director Call Center Operations jobs added daily. The Director of Call Center Operations is responsible for developing a strategic plan to maximize the use of a centralized call center for New Jersey Urology.

Director callcenter operations professional#

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Director callcenter operations portable#

Portable On Demand Storage (PODS), a moving and storage company that provides portable-storage containers, welcomed James Hwang as director of call center operations at the firm’s corporate headquarters in Clearwater, Fla. Today’s top 29 Director Call Center Operations jobs in Singapore.